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FAQ: FREQUENTLY ASKED QUESTIONS

How do I get a library card?

Bring your ID and proof of address to a library. Staff will ask you a few questions and help you fill out a form. It’s easy and quick. Bring your cell phone if you’d like to enroll in text message circulation notifications. See our library card page.

Acceptable forms of identification and proof of address include but are not limited to driver’s license, Wisconsin identification card, school identification card, fishing license, checkbook, bank account, change of address form from post office, credit card bill, and medical bill.

Why should I use the library?

  • Almost every service at the library is free.
  • There’s a bunch of free programs and events for all ages.
  • Librarians can help you find ways information to solve problems, not just books. 
  • Library cards are free and many services and programs don’t even require a library card.
  • Librarians are trained to find information and to determine if a source is reliable.

How do get eBooks and eAudiobooks?

ALS offers three apps that grant access to digital content using your library card and mobile device. When searching the catalog, results for these apps will appear as well. Visit our apps page for details.

What should I do if I have fines or fees? What about if I can’t pay them?

Bills may be paid in person to any Arrowhead Library System Library or paid online through the SHARE catalog and account portal. To pay online, log in to your account at sharelibraries.info, click on the “Fines” tab, select the fines you’d like to pay ($1.00 minimum to pay online), then click “Make Payment”. Follow any on-screen prompts to complete the transaction.

Do libraries ever forgive or adjust fines?

From time to time libraries may offer promotions such as Food for Fines or Read for Fines allowing patrons to exchange food donations or minutes read to forgive overdue fines.

If you cannot pay fines on your account, please speak with staff at your home library. They may be able to work out a plan with you.

How do I know what my library offers?

Most libraries will have racks of brochures, posters, and program brochures in the library. A libraries website is a great source of information about services and online tools. If you’re interested in programs and events consider following your favorite libraries on social media. 

OFFERINGS

All Rock County residents benefit from enhanced, cost-effective library services through the continued cooperation of Arrowhead Library System and its member libraries. Libraries within the system offer:

 

Things to Check Out

  • Free Library Cards accepted at 28 locations in four counties
  • Online catalog and patron account management (View site: SHARE)
  • BookMyne App – access catalog and your account 
  • Books (large print too), movies, music, audiobooks, newspapers, magazines, video games, etc.
  • Bookclub kits in a bag
  • Elder care kits, literacy kits games, puzzles, musical instruments, and more
  • Interlibrary loan for items not in SHARE
  • Digital library options: Hoopla & Libby (OverDrive)  no fines, never overdue

Technology

  • Computers for public use use
  • Wireless Internet – WiFi
  • Free technology help – ask the library
  • Databases and research resources
  • Copy/Print/Fax Services (fees apply)
  • 3D Printers (at some libraries)
  • Online courses in test prep, personal enrichment, and professional skill development
  • Language learning tools online and available for checkout

Spaces and Events

  • Public meeting rooms
  • Private study rooms
  • Storytime and early literacy programs, summer library program
  • Special events, programs, and groups
  • Volunteer opportunities
  • Helpful staff 

Accessibility Services

  • Homebound Delivery for patrons whose illness, injury, or restricted ability prevents them from visiting the library
  • Hearing Loops – work with hearing aids and cochlear implants
  • Applications for the Wisconsin Talking Book and Braille Library
  • Rotating large print library collections at senior facilities
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