The WPLC is investigating interest in another round of the OverDrive Support Course to start in early October, running through mid-November.
The WPLC OverDrive Support Course is a virtual 5-week course designed to help library staff provide front-line support to OverDrive users. The course covers the basics of OverDrive (including Libby!), common and not-so-common support questions, and the tools for providing support such as Marketplace, OverDrive Help, and the WPLC OverDrive Support Google Community.
There are no scheduled meeting times for this online course, but it is paced week-to-week. Each week there is a lesson, a quiz over the material, and a mock support email to respond to. The typical time investment is 1-2 hours per week. I will be the instructor for this course and I am available to answer questions and provide help on lessons. It is expected that all coursework be completed two weeks after the course ends. Participants are required to have access to a computer and the internet to complete the coursework. The course fee is $45.
To enroll, please fill out this registration form by Friday, September 28th.